Helping your business show its best side, every day.
Marketing, PR and Social Consultancy, from £59 per site.
We answer your guests online, keep your Google listing right and make sure you hear about any review that needs your attention, with suggested wording ready to use.
Book a chat
Your guests talk about you online, in comments, messages and reviews. Answering them all, keeping your Google listing right and noticing the review that needs a careful answer is a lot on top of running a pub, café, restaurant, bar or hotel. Side Order takes that on for you, so you can focus on the guests in front of you.
What you get
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Replies to comments and messages
We answer comments and direct messages on Instagram and TikTok in your voice, so guests get a quick reply.
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Google listing upkeep
Your hours, menus, photos and details kept up to date, so people find the right information before they visit.
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Care with sensitive reviews
If a review mentions illness, allergens, an injury, a refund, a legal issue or a named member of staff, we spot it quickly and bring it straight to you. It comes with suggested wording, checked by our expert team, so you're never caught off guard and always know what to say.
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Monthly guest insight
One clear page each month on what your guests loved, what they didn't and what to look at next.
How it works
Book a chat.
Tell us about your business, your guests and how you like to sound.
We get set up.
You give us access to your Instagram, TikTok and Google listing, and we learn your voice. You also choose how replies go out. We can write them for you to post, or you can approve them and we'll post them for you.
We look after it.
We work through your replies and listing updates as they come in during the week, and we let you know about any review that needs your attention. Each month, we also send you your guest insight.
Who we are
Side Order is run by Charles Gipson, who has more than 20 years of experience in PR and social media. Charles leads the team that looks after every business we work with.
Pricing
From £59 per site.
Each month, that covers replies to your guests, your Google listing, care with sensitive reviews and your monthly guest insight.
- Replies to comments and messages
- Google listing upkeep
- Care with sensitive reviews
- Monthly guest insight
Questions
Which platforms do you cover?
We cover Instagram, TikTok and your Google listing.
Which reviews will you bring to us?
We look out for any review that mentions illness, allergens, an injury, a refund, a legal issue or a named member of staff. When one comes in, we bring it to you with suggested wording, checked by our expert team, so you can reply calmly and with confidence. We work on weekdays, so anything that arrives over the weekend is picked up first thing on Monday.
Will the replies sound like us?
Yes. Before we start, we learn how you talk to guests, and every reply is written in your voice.
Who posts the replies?
That's up to you. We can write replies for you to post yourself, or you can approve them and we'll post them for you. Whichever you choose, replies go out as they come in on weekdays.
Book a chat
Let's talk about your guests.
Tell us a little about your business and we'll show you what Side Order would do for you.
